Quick links
Who to contact in an emergency or if sleeping rough in the cold weather
Has this site helped you find the services you need? Please give us Feedback.
Find all the latest publications and research about homelessness on Homeless Pages.
Do you want to volunteer in a service for homeless people?

New Hope - New Hope House

Referral address

69 Queens Road
WD17 2QN


01923 213230


01923 235329


Who the project is for ^ back to top

Target group

Single homeless people must be entitled to housing benefit. The applicant is to be motivated to remain abstinent from alcohol and illegal substances. A period of abstinence prior to acceptance is advisable. Priority given to applicants with a local connection to Watford, Three Rivers or Hertsmere.

Will not accept

Each applicant is individually assessed. People with a repeated history of violence or arson.


How to get in ^ back to top

Referral agencies

Accept agency referrals, but may accept self referrals.

Referral procedure

Initial contact by phone Mon-Fri 9am-5pm. Application form completed by prospective resident. Interview. Require proof of identity.

Waiting list

No waiting list.


Possibly monthly.

Length of stay
Minimum3 months
Maximum2 years
Average6-9 months

Staffing and support ^ back to top

Support services

5 full time staff, sleep-in cover. Keywork system, weekly meetings for general support, advice and to discuss progress. Support plans drawn up with keyworker. Other services which may be involved in the support are the mental health team, CRI-Spectrum, Social Services or Probation. Weekly meaningful occupation is part of the support programme. Daily structured involvements in the hostel preparing for independent leaving. Residents must commit to obtaining new skills through college courses or voluntary work.

Health services

Mental Health Support Worker on staff team.

Access to move-on

Resettlement officer provides move-on support and advice. Follow-up tenancy sustainment. 5-8 local authority nominations each year. Trust has 6 move-on flats (Alpha Court) and 4-bed move-on house (the Manse), 5-bed move-on house (Hosier House), 13 flats.

Accommodation ^ back to top

Total spaces



Single: 10
£27.60pw required from residents in receipt of benefits.

FurnishingsRooms fully furnished, with washbasins.
Other facilitiesLounge with computer, wifi, Sky TV and pool table, garden with patio.
FoodFull board.
Disabled facilities1 room accessible for wheelchair users.

Rules and policies ^ back to top

House rules and tenure

No alcohol or non-prescribed drugs allowed on or off the premises. No smoking allowed in communal areas. Licence agreement.

Resident access

Must be in by 12 midnight.


Between 9am-10.30pm in communal areas only. No overnight guests.

User participation

Residents' meetings held every month, normally chaired by project staff. Provides feedback to management and plans social activities. User satisfaction surveys.

Volunteering and donations ^ back to top


Have established volunteer programme, phone 01923 310680 for further information.


Accept all donations. Phone 01923 310680 for details.

Further information ^ back to top


New Hope.

Public transport

Watford Junction train station - 10 minutes walk.

Update Information ^ back to top

Do you work for New Hope - New Hope House?

If you work for this organisation and any of the above details are out of date, or if you would like to make any other changes, contact us here: update details