day centres and hostels
Watford New Hope Trust - New Hope House
69 Queens Road
Who the project is for ^ back to top
Single homeless unemployed people. Must be entitled to housing benefit and be alcohol and drug free for at least 12 hours at time of interview. Priority given to applicants with a local connection to Watford, Three Rivers or Hertsmere.
Will not accept
Each applicant is individually assessed. People with a repeated history of violence or arson.
How to get in ^ back to top
Accept agency referrals, but may accept self referrals.
Initial contact by phone Mon-Fri 9am-5pm. Application form completed by prospective resident. Interview. Require proof of identity.
No waiting list.
Every 2 months.
Staffing and support ^ back to top
7 full time staff, sleep-in cover. Keywork system, weekly meetings for general support, advice and to discuss progress. Support plans drawn up usually in partnership with mental health team, Social Services or Probation. Daily independent living skills programme with personal development co-ordinator. Residents must commit to obtaining new skills through college courses or voluntary work.
Access to move-on
Resettlement officer provides move-on support and advice. Follow-up tenancy sustainment and general support. 5-8 local authority nominations each year. Trust has 6 move-on flats (Alpha Court) and 4-bed move-on house and 13 move-on cluster flats.
Accommodation ^ back to top
10 Plus 23 move-on spaces.
£30.20pw required from residents in receipt of benefits.
|Furnishings||Rooms fully furnished, with washbasins.|
|Other facilities||Lounge, garden.|
|Disabled facilities||1 room accessible for wheelchair users.|
Rules and policies ^ back to top
House rules and tenure
No alcohol or non-prescribed drugs allowed on or off the premises. No smoking allowed in communal areas. Licence agreement.
Must be in by 12 midnight.
Between 9am-10.30pm in communal areas only. No overnight guests.
Residents' meetings held every 4-6 weeks, normally chaired by project staff. Provides feedback to management and plans social activities. User satisfaction surveys.
Further information ^ back to top
Watford Junction train station - 10 minutes walk.