day centres and hostels
Riverside ECHG - The Quays
Crown Quay Lane
Who the project is for ^ back to top
Single homeless people with support needs.
Will not accept
Sex offenders, arsonists and high risk offenders. People with support needs which cannot be met by the project.
How to get in ^ back to top
Accept self referrals and referrals from any agency.
Self or agency referrals. Phone or call in, 24 hours. Application forms completed by prospective resident. Interview. Police check. May require probation or psychiatric reports, if applicable.
Operate a waiting list of a few days.
Staffing and support ^ back to top
15 full time staff, 24 hour waking cover. Compulsory keywork system with weekly meetings. Support plans reviewed every two months.
Counsellor visits weekly. Access to CPN via the local mental health team.
Access to move-on
Staff offer help with finding accommodation. Have own move-on accommodation. Offer follow-up support.
Accommodation ^ back to top
84 In 4 buildings. 5 rooms for women.
Single rooms are in 4 and 5-bed clusters.
£12.46pw required from residents receiving benefits.
|Furnishings||Rooms fully furnished, with washbasins.|
|Other facilities||Lounge, sports hall, computer facilities, garden.|
|Disabled facilities||6 spaces fully wheelchair accessible (1 self-contained flat and shared cluster).|
Rules and policies ^ back to top
House rules and tenure
Compulsory keywork. No alcohol on site. Smoking in own room only. Licence agreement.
Own key, no access restrictions.
Until 10pm in rooms. Overnight guests in flats only, with risk assessment and staff permission.
Regular residents' meetings. Resident's committee with both local and national forums.
Volunteering and donations ^ back to top
Food, clothing, supermarket vouchers. Phone 01795 471376 for details.
Further information ^ back to top
The Riverside Group.
Sittingbourne train station - 5 minutes walk.