Quick links
News
Who to contact in an emergency or if sleeping rough in the cold weather
Information about hospital admission and discharge now available.
Has this site helped you find the services you need? Please give us Feedback.
Find all the latest publications and research about homelessness on Homeless Pages.
Do you want to volunteer in a service for homeless people?

Riverside ECHG - The Quays

Referral address

The Quays
Crown Quay Lane
Sittingbourne
ME10 3JN

Phone

01795 471376

Fax

01795 430651

Email

admin.quays@riverside.org.uk

 

Who the project is for ^ back to top

Target group

Single homeless people with low to medium support needs.

Will not accept

Sex offenders, arsonists and high risk offenders. People with support needs which cannot be met by the project.

Age
Minimum18
Maximum64

How to get in ^ back to top

Referral agencies

Accept self referrals and referrals from any agency.

Referral procedure

Phone or call in, 24 hours. Application forms completed with a member of staff followed by interview. Police check. Individuals on probation will require a probation referral with eOASYS reports if applicable.

Waiting list

Operate waiting list of a few days.

Vacancies

Daily/weekly.

Length of stay
Minimum6 months
Maximum2 years
Average8-10 months

Staffing and support ^ back to top

Support services

15 full time staff, 24 hour waking cover. Compulsory keywork system with weekly meetings. Support plans reviewed every three months, more frequently if required.

Health services

Counsellor visits weekly. Access to exernal agencies eg Turning Point, mental health team, NHS.

Access to move-on

Staff offer help with finding accommodation. Have own move-on accommodation.

Accommodation ^ back to top

Total spaces

84 In 4 buildings. 5 rooms for women. Single rooms are in 4 and 5-bed clusters.

Rooms

Single: 64
Flat: 20
£13.16pw required from residents receiving benefits.

Facilities
FurnishingsRooms fully furnished, with washbasins.
Other facilitiesLounge, sports hall, computer facilities, garden.
FoodSelf catering.
Disabled facilities6 spaces fully wheelchair accessible (1 self-contained flat and shared cluster).

Rules and policies ^ back to top

House rules and tenure

Compulsory keywork. No alcohol on site. Smoking in own room only. House rules. Licence agreement.

Resident access

Own key, no access restrictions.

Visitors

U10am-10pm in rooms. Overnight guests in flats only, with risk assessment and staff permission.

User participation

Regular residents' meetings. Resident's committee with both local and national forums.

Volunteering and donations ^ back to top

Donations

Food, clothing, money. email sharon.jordan@riverside.org.uk or phone 01795 471376 for details.

Further information ^ back to top

Group

The Riverside Group.

Public transport

Sittingbourne train station - 5 minutes walk.