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Midland Heart - Hanwood House

Referral address

c/o Homeless Single Point of Access
Midland Heart - Homeless Services Centre
44 Bradford Street
B5 6HX


0345 602 0549




Who the project is for ^ back to top

Target group

Single homeless men aged 25 and over. No local connection required.

Will not accept

Arsonists. Men already excluded from other Midland Heart projects.


How to get in ^ back to top

Referral agencies

Accept self referrals (phone 0121 753 1386 or call in at Hanwood House, Leopold Street, Highgate, Birmingham B12 0UL) and referrals from any agency via Homeless Single Point of Access. Accept referrals from prisons.

Referral procedure

Call in at Midland Heart's Homeless Services Centre Mon-Weds, Fri 10am-6pm, Thurs 10am-5pm or phone 24 hours daily. Interview and assessment may be face to face, details may be taken by phone or referral form may be forwarded from eg Birmingham City Council Neighbourhood Office. Separate needs and risk assessment. New residents must make a claim for housing benefit on next working day. Initial referral of 28 days can be extended by 3 months subject to reassessment.

Waiting list

No waiting list.



Length of stay
Minimum1 night
Maximum4 months

Staffing and support ^ back to top

Support services

6 full time and 3 part time staff, 24 hour waking cover. Keywork system with weekly meetings. Compulsory support plan drawn up after needs assessment with support worker which covers benefits, budgeting and referrals to external training and educational agencies. All residents given a Leisure Card for access to leisure and sports facilities in Birmingham.

Access to move-on

Staff help residents to identify appropriate move-on accommodation and complete application forms. 12 on-site move-on flats. Offer follow-up support (refer to Midland Heart' Tenancy Sustainment Team if long term support required).

Accommodation ^ back to top

Total spaces



Single: 39
Contact for details of charge required from residents in receipt of benefits.

FurnishingsRooms fully furnished, with washbasins.
Other facilitiesLounge, garden.
FoodSelf catering.
Disabled facilities8 rooms are fully wheelchair accessible. Fully adapted toilet and shower room.

Rules and policies ^ back to top

House rules and tenure

Must engage with support offered. Alcohol and smoking allowed in own room only. Licence agreement.

Resident access

Own key, no access restrictions.


Between 9am-10pm. No overnight guests.

User participation

Regular residents' meetings.

Further information ^ back to top


Midland Heart.

Public transport

Buses 50, 37 - 3rd stop on Bradford Street, 5 mins walk along Alcester Street to project.

Update Information ^ back to top

Do you work for Midland Heart - Hanwood House?

If you work for this organisation and any of the above details are out of date, or if you would like to make any other changes, contact us here: update details