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Midland Heart - Long Street

Referral address

c/o Homeless Single Point of Access
Midland Heart - Homeless Services Centre
44 Bradford Street
B5 6HX


0345 602 0540




Who the project is for ^ back to top

Target group

Single homeless women aged 25-49 with support needs. No local connection required.

Will not accept



How to get in ^ back to top

Referral agencies

Accept self referrals and referrals from any agency.

Referral procedure

Call in at Midland Heart's Homeless Services Centre Mon-Weds, Fri 10am-6pm, Thurs 10am-2pm or phone daily 24 hours. Interview and assessment may be face to face, details may be taken by phone or referral form may be forwarded from eg Birmingham City Council Neighbourhood Office. New residents must make a claim for housing benefit on next working day. Initial referral of 28 days can be extended by 3 months subject to reassessment by Homeless Single Point of Access.

Waiting list

Operate daily waiting list prioritised by need.



Length of stay
Minimum1 night
Maximum4 months

Staffing and support ^ back to top

Support services

6 full time, 3 part time staff, 24 hour waking cover. Compulsory keywork system (3-4 residents per worker), with weekly meetings. Action plans with agreed outcomes, reviewed every month. Staff provide practical and emotional support around issues such as life skills, advocacy, benefits, health, accessing external support agencies and help with moving towards independent living.

Access to move-on

Move on support provided by Midland Heart's Tenancy Support Team.

Accommodation ^ back to top

Total spaces



Bedsit: 5
Flat: 7
Contact project for details of ineligible costs.

FurnishingsFlats and bedsits fully furnished.
Other facilitiesLounge, garden.
FoodSelf catering.
Disabled facilities1 flat is fully accessible to wheelchair users.

Rules and policies ^ back to top

House rules and tenure

Written house rules. Alcohol and smoking allowed in own rooms only. Licence agreement.

Resident access

24 hour access, no restrictions.


10am-11pm. Maximum 2 guests (2 female or 1 male/1 female) per resident. No overnight guests.

User participation

Monthly residents' meetings.

Further information ^ back to top


Midland Heart.

Public transport

Buses 2, 6, 12, 31, 37.

Update Information ^ back to top

Do you work for Midland Heart - Long Street?

If you work for this organisation and any of the above details are out of date, or if you would like to make any other changes, contact us here: update details