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Ipswich Housing Action Group

Referral address

PO Box 122


01473 213102


01473 253337




Who the project is for ^ back to top

Target group

Single homeless people with low to medium support needs. No local connection required. Can accept couples with non-dependent children. Target 20% women and 12% people from black and minority ethnic groups.

Will not accept

People unable to cope with the level of support offered, and those with former landlord arrears (until arrangements to pay are in place and upheld).


How to get in ^ back to top

Referral agencies

Accept self referrals and referrals from Suffolk Coordination Service (SCS).

Referral procedure

Phone Mon-Fri 9am-5pm or via SCS. Application form. Interview. Successful applicants must maintain monthly contact. Viewing arranged with IHAG worker when suitable vacancy occurs.

Waiting list

Operate waiting list 1 week-6 months prioritised by need.



Length of stay
Average10 months

Staffing and support ^ back to top

Support services

7 full time and 2 part time staff offer general housing management and support across 14 houses. Usually visit each house 2-3 times per week. Support plans, reviewed regularly. Staff offer help with benefits, accessing specialised support and liaising with statutory and voluntary welfare agencies.

Access to move-on

Move-on support offered on a 'tapering' basis by IHAG's housing team. Referrals via Choice-Based Lettings scheme managed by Ipswich Borough Council.

Accommodation ^ back to top

Total spaces

55 In 14 shared houses. 3 rooms may be let to couples.


Single: 55
£17.25pw required from residents in receipt of benefits.

FurnishingsRooms fully furnished, with washbasins and fridges.
Other facilitiesMost houses have lounges and gardens.
FoodSelf catering - vouchers provided for breakfast.
Disabled facilitiesNone.

Rules and policies ^ back to top

House rules and tenure

Residents must engage with support. Smoking only allowed in own rooms and garden. Mostly assured shorthold tenancies.

Resident access

Own key, no access restrictions.


Provided the resident they are visiting is present.

User participation

Compulsory residents' meetings in safe house. In other houses arranged as and when necessary.

Volunteering and donations ^ back to top


Looking for volunteer trustees. Train volunteers to be money advisers - must be able to work 2 days per week and commit to 1 year. Email halford@ihag.co.uk for further information.


Clothes, household goods, food, money. Phone 01473 213102 or email ihag@ihag.freeserve.co.uk for details.

Further information ^ back to top

One house is designated a safe house and used for people in recovery from substance misuse problems.


Ipswich Housing Action Group

Public transport

Ipswich train station - 15 minutes walk. Ipswich bus station - 5 minutes walk.

Update Information ^ back to top

Do you work for Ipswich Housing Action Group?

If you work for this organisation and any of the above details are out of date, or if you would like to make any other changes, contact us here: update details