5 Boroughs Partnership NHS Trust PALS

Information and advice on local NHS services for patients, their families and carers. Support in resolving questions or concerns about NHS treatment and in using the NHS complaints procedure. Referrals to Independent Complaints Advocacy Services (ICAS). Signposting to other local or national support agencies. Part of national network of Patient Advice and Liaison Services (PALS).

Target group

Patients and their families.

Area served

5 Boroughs Partnership NHS Trust (Warrington, Halton, St Helens, Knowsley, Wigan, Leigh).

Drop-in or phone.

Disabled access

Blue badge parking. level access to ground floor, lifts to upper floors. Loop system, BSL by arrangement. Information in Braille, large print, on tape, symbols/pictures) by arrangement.

Adapted toilets

Yes

Wheelchair access

Yes - full

Type of organisation

NHS