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Shelter's Free Housing Advice Helpline


0808 800 4444 freephone


0344 515 2973


Service offered ^ back to top

Telephone advice and information for people with a housing problem or who are homeless. Issues dealt with include housing rights, harassment, illegal eviction, rent and mortgage arrears, disrepair, housing benefit, domestic violence, hostel placements and finding accommodation. Helpline open 8am-8pm Monday-Friday and 8am-5pm at weekends.

Target group

People who are homeless or those with a housing problem.

Area served


How to contact ^ back to top


Opening times
Monday8am - 8pm
Tuesday8am - 8pm
Wednesday8am - 8pm
Thursday8am - 8pm
Friday8am - 8pm
WeekendsSat and Sun 8am - 5pm

Access information ^ back to top

Adapted toilets

Not applicable

Wheelchair access

Not applicable

Volunteering and donations ^ back to top


Range of volunteering opportunities in Shelter - see information on What You Can Do page of the website.

Further information ^ back to top

Type of organisation

Registered Charity


47 full time, 10 part time.

Update Information ^ back to top

Do you work for Shelter's Free Housing Advice Helpline?

If you work for this organisation and any of the above details are out of date, or if you would like to make any other changes, contact us here: update details