Case management made easy - programme

Taking a complete look at client relationship and service management for homelessness and housing organisations. Thank you to Salesforce.org for sponsoring this event.

Event overview         Book your place

Event programme

09.00 - 10.00            Registration (tea and coffee will be served)

10.00 - 11.00            Opening plenary session
Our vision for In-Form: the role this case management system plays in understanding and tackling homelessness
The impact of a case management system on service delivery
Using technology to transform the social sector
            
11.00 - 11.20            Coffee break

11.20 - 12.30            Workshop series I

  1. Using In-Form for effective keyworking (suitable for new and experienced users)
  2. Implementing an asset based approach (suitable for new and experienced users)
  3. "Lightning experience:" taking a look at the new Salesforce user interface (suitable for experienced users)
  4. Hands on training on In-Form: an introduction to system administration (suitable for experienced users)
  5. System demonstration of In-Form essential (suitable for new users)

12.30 - 13.20            Lunch

13.20 - 14.30            Workshop series II

  1. Support planning with In-Form (suitable for new and experienced users)
  2. Ensuring the highest levels of data protection in readiness for GDPR (suitable for new and experienced users)
  3. Top ten tips and apps (suitable for new and experienced users)
  4. Hands on training on In-Form: creating dashboards (suitable for experienced users)
  5. System demonstration of In-Form enterprise (suitable for new users)

14.30 - 14.50            Coffee break

14.50 - 16.00            Workshop series III

  1. Using Outcomes Stars to improve support planning and the impact of your service to clients (suitable for new and experienced users)
  2. How to design your In-Form system to measure your impact (suitable for new users)
  3. E-learning with In-Form (suitable for experienced users)
  4. Hands on training on In-Form: creating reports (suitable for experienced users)
  5. System demonstration of the Rent management module (suitable for experienced users)

16.00 - 17.00            Drinks reception

17.00            End of conference day

Talk To Us

Kate Alaway

Conference and events manager

Kate manages our national programme of events that address the latest topics of interest in the homelessness sector. The events include our annual conference, one-day conferences, parliamentary reception and our rolling programme of webinars.

Telephone: 020 7840 4461
Email: kate.alaway@homelesslink.org.uk
Twitter: @ConferenceKate

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